Refund policy

Refund Policy for Seyetly

Effective Date: January 26, 2025

At Seyetly, your satisfaction is our top priority. We are committed to providing high-quality eye care products designed to meet your needs. Please read our refund policy carefully to understand how refunds are processed.

No Returns Policy

Due to the nature of our products and for hygiene reasons, we do not accept returns. This policy ensures that all our customers receive products that are fresh, safe, and uncompromised.

Refunds

While we do not accept returns, we understand that issues can arise. Refunds will only be issued under the following circumstances:

  1. Damaged Products: If your product arrives damaged, please contact us within 7 days of receipt with proof of purchase and photographic evidence of the damage.

  2. Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receipt with proof of purchase and a description of the issue.

  3. Defective Products: If the product is defective, please contact us within 30 days of receipt with proof of purchase and details of the defect.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email our customer service team at seyetly@gmail.com with the subject line "Refund Request."

  2. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damage).

  3. Our team will review your request and respond within 3-5 business days.

Refund Process

If your refund request is approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Non-Refundable Circumstances

Refunds will not be issued for the following:

  • Products damaged due to misuse, neglect, or improper storage.

  • Requests made beyond the specified time frames.

  • Situations where sufficient evidence to support the claim is not provided.

Contact Us

If you have any questions about our refund policy, please contact us at:

Thank you for choosing Seyetly. We value your trust and look forward to serving you with the best eye care products.